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Return & Refund Policy

“Pronetsoft “ is committed to your satisfaction. If you have purchased digital/hard goods/subscription from  Pronetsoft and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.
 
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
  1. A Refund must be requested in writing by contacting hello@pronetsoft.com
  2. The request of a refund must be made within 15 days of the original purchase date
  3. Hard goods must be returned to Pronetsoft immediately, according to the instructions you will receive once contacting hello@pronetsoft.com as directed in step 1.
  4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Pronetsoft sole, reasonable discretion.

Refunds of Digital/Subscription Based Goods:
To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:
  1. A Refund must be requested in writing by contacting hello@pronetsoft.com
  2. The request of a refund must be made within 30 days of the original purchase date
 
Pronetsoft is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Pronetsoft at hello@pronetsoft.com for any questions related to our policy, or simply to let us know how we can help.
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